For many people struggling with opioid use, a key to their success in recovery is having support. Some are getting that support from an unlikely place: their health insurer.
Amanda Jean (or “A.J.”) Andrade, 24, has been drug- and alcohol-free since October, the longest amount of time she’s been off substances in a decade. She gives a lot of the credit for that to her case manager, Will, who works for her insurance company. He’s helped her find the sober house where she moved after inpatient treatment, and he’s helping her figure out where she’ll go from there.
“Having Will is the best thing in the world for me. If I have the slightest issue with anything to do with my insurance, that included like prescriptions, even when I had a court issue, I know that I can call him,” Andrade said.
Her insurer, CeltiCare Health Plan, is one of several health insurance companies taking new steps to deal with the nation’s growing opioid epidemic. CeltiCare has about 50,000 members in Massachusetts and mostly manages care for low-income patients on Medicaid. Continue reading